We are a small team, we do our best to get back to you during business hours.  Please see our "self-help" section as well--many questions can be answered there. Thanks!

Feel free to reach out to us.  We strive to get back to you within business hours. Happy to help!  Team ThumbPRO

If you don't reach us, please leave us a message. If you are calling about an order, if you have it, provide your order number and spell your last name.  Thank you!

Back to ThumbPRO

Home

How It Works

Softball

Shipping Policy

ThumbPRO Help Center

<p>Yes, school purchases may be eligible for tax-exempt status. To make such a purchase, you will need to provide us with documentation that confirms the tax-exempt status of your school, such as a tax-exempt form or ID. Once we have this documentation on file, we can process your order without applying taxes. If you are ordering online and the system automatically charges tax, please reach out so we can adjust the invoice accordingly and ensure a tax-exempt transaction. Please send us the shipping and billing addresses, along with the tax exempt paperwork, to finalize your tax-free purchase.</p>

Yes, school purchases may be eligible for tax-exempt status. To make such a purchase, you will need to provide us with documentation that confirms the tax-exempt status of your school, such as a tax-exempt form or ID. Once we have this documentation

Can I request a tax-exempt purchase for my school?

How Does ThumbPRO Help My Swing?

Do Any Pro Players Wear ThumbPRO?

Why Choose ThumbPRO Over the Other Brand?

I'm a Lefty or a Switch Hitter, Can I still Wear Your Thumb Guard?

Do Softball Players Wear ThumbPRO?

Is ThumbPRO Good For Youth Players?

Have You Won Any Awards?

What About Sizing for ThumbPRO?

Sizing

What is the ThumbPRO Guarantee?

ThumbPRO Guarantee

ThumbPRO is Made in the USA

Where is ThumbPRO Made?

When Will My Order Ship?

Shipping

Team, Wholesale, and Affiliates

ThumbPRO Affiliates and Wholesale

ThumbPRO Team Discounts

Team Discounts at ThumbPRO

ThumbPRO is Family Owned and Operated

What Causes Bat Sting?

What is the Sweet Spot on the Bat?

How Does Higher Bat Speed Translate to Better Batting Performance?

Okay, Remind Me Again, Why Should I Choose ThumbPRO Over the Other Brand?

General Baseball and Softball Bat Sting and Bat Position Questions

How do I place an MLB team order with a discounted rate for the ThumbPRO guard?

What steps should I take if I receive the wrong order?

How do I process an order with a Purchase Order?

How do I update or change the shipping address for my order?

What should I do if my order was marked as delivered but I have not received it?

Do I receive one cinch bag for each product I order?

How should the ThumbPRO fit my child, and can it be exchanged for a different size?

How durable is the ThumbPRO, and what if it shows signs of wear?

What actions should I take if my package is delayed or lost in transit?

What sizes does the ThumbPRO fit, and what is the return policy?

Are there any exceptions to the shipping responsibility of the online shop once a package leaves the facility?

How can I participate in the affiliate program and what are the benefits?

What is the procedure for international shipping and the associated costs?

What should I do if I receive the wrong size or color item?

How can I provide feedback or request new colors for ThumbPRO products?

Are there any special discounts or free shipping offers for repeat customers?

What is the process for making a return or exchange?

Can I make changes to my order before it ships?

Is there a limit to the size range available for thumb guards?

Do you offer discounts for professional players wanting to purchase ThumbPRO products?

How is FedEx 2nd Day delivery time calculated for orders?

Can I upgrade my order to FedEx 2nd day shipping after placing it, and how do I pay the additional cost?

Do you offer discounts for professional sports teams?

Can I request a tax-exempt purchase for my school?Updated a month ago