ThumbPRO Baseball Thumb Guard Help Center

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How do I place an MLB team order with a discounted rate for the ThumbPRO guard?

If you are looking to place an order for the ThumbPRO guard for an MLB team and wish to take advantage of our discounted team rates, simply contact us with your order details. Specify the quantities, colors, sizes, and appropriate MLB discount applie

What steps should I take if I receive the wrong order?

If you receive the wrong order, please contact us immediately to notify us of the error. We will aim to process a new order for the correct item and provide you with a return label to send back the incorrect item at your earliest convenience. We unde

How do I process an order with a Purchase Order?

If you are a team looking to process an order with a Purchase Order (PO), simply send us an email with the PO number and any specific details regarding the order. Include relevant information such as the billing address, shipping address, and any spe

Can I request a tax-exempt purchase for my school?

Yes, school purchases may be eligible for tax-exempt status. To make such a purchase, you will need to provide us with documentation that confirms the tax-exempt status of your school, such as a tax-exempt form or ID. Once we have this documentation

How do I update or change the shipping address for my order?

If you need to update or change the shipping address for your order please contact us as soon as possible with the correct address details. We are only able to accommodate this request if the order has not yet been processed or shipped, Once we recei

What should I do if my order was marked as delivered but I have not received it?

If your order was marked as delivered but you have not yet received it, please check with your neighbors first, as sometimes packages are mistakenly delivered to them. If you still cannot locate the package, contact your local postal service and ask

Do I receive one cinch bag for each product I order?

When you place an order with us, we include one cinch bag as a complimentary gift per order, not per individual product. This policy is part of our commitment to reducing plastic waste and unnecessary packaging. Our aim is to limit our environmental

How should the ThumbPRO fit my child, and can it be exchanged for a different size?

The ThumbPRO should fit comfortably around your child's thumb without restricting movement or being too loose. It should help with proper hand alignment on the bat and reduce bat sting during use. If you purchase a size that doesn't quite fit, we are

How durable is the ThumbPRO, and what if it shows signs of wear?

The ThumbPRO thumb guard is a durable, wear-and-tear sports accessory that can withstand rigorous use during batting practice. However, like any sports gear, it may show signs of wear after extensive use. Tearing can occur if the thumb guard is stret

What actions should I take if my package is delayed or lost in transit?

If your package is delayed or suspected to be lost in transit, we advise you to do the following:

What sizes does the ThumbPRO fit, and what is the return policy?

If you are unsure about which size to choose or find that the thumb guard does not fit as expected, we offer a 'no hassle' return policy. This allows you to return the thumb guard for a full refund or exchange it for a different size if needed. We en

Are there any exceptions to the shipping responsibility of the online shop once a package leaves the facility?

According to our shipping policy, once a package leaves our facility, it is in the hands of the carrier. Therefore, we are not responsible for lost or stolen packages. However, we are committed to assisting customers by filing lost package claims wit

How can I participate in the affiliate program and what are the benefits?

To participate in our affiliate program, please contact us. We will ask you to fill out a designated Google form to provide your details. As an affiliate, you have the opportunity to earn commissions on sales of our product while receiving discounts

What is the procedure for international shipping and the associated costs?

We offer international shipping via DHL. All prices for international shipping, including duties and taxes, are included in the price at checkout. It is important to note that delivery dates for international shipments are also estimates, and the act

What should I do if I receive the wrong size or color item?

If you received an item in the wrong size or color, we apologize for the mix-up. To make things right:. If you have any questions during this process, our customer service team is here to assist you.

How can I provide feedback or request new colors for ThumbPRO products?

Your feedback is incredibly valuable to us, and we love hearing your ideas for new ThumbPRO colors. If you have a specific color or design in mind let us know! Your suggestions help us serve our community better and could potentially inspire future p

Are there any special discounts or free shipping offers for repeat customers?

We truly value our repeat customers and offer them special discounts and perks as a token of our appreciation. For instance, you might receive a personal coupon code through email that gives you a percentage off your next purchase. In addition, keep

What is the process for making a return or exchange?

To initiate a return or exchange, please follow these steps:. Please ensure items being returned are in the original condition. Reach out to us with any questions you have.

Can I make changes to my order before it ships?

Thank you for choosing us for your purchase! If you need to make changes to your order before it ships, we’ve got you covered. Simply contact us as soon as possible with your order details and the changes you wish to make, such as size or color adjus

Is there a limit to the size range available for thumb guards?

Our thumb guards are designed to ensure a comfortable and perfect fit. We offer a variety of sizes to cater to different needs. Currently, our largest size available is a Large. In case the size doesn’t fit as expected, we will help you find the next

Do you offer discounts for professional players wanting to purchase ThumbPRO products?

Hello and thank you for your interest in ThumbPRO! We are happy to support professional athletes like yourself with a product discount. As a pro, we can offer you a special discount code for your purchase. Additionally, joining our affiliate program

How is FedEx 2nd Day delivery time calculated for orders?

For orders shipped with FedEx 2nd Day, the delivery time is based on when the order is placed and processed. If you place your order on a business day before a certain cutoff time, it will typically be shipped the same day and delivered within two bu

Can I upgrade my order to FedEx 2nd day shipping after placing it, and how do I pay the additional cost?

If you've placed an order with standard shipping, but need it expedited to FedEx 2nd day, you can request this change by contacting customer service. The agent can upgrade your shipping and will send an invoice for the additional cost. Once you pay t

Do you offer discounts for professional sports teams?

Yes, we do offer discounts for professional sports teams, including major league teams. If you are a representative of a professional sports team, please reach out to our sales team directly to discuss your needs and we will facilitate the order proc