We are a small team, we do our best to get back to you during business hours.  Please see our "self-help" section as well--many questions can be answered there. Thanks!

Feel free to reach out to us.  We strive to get back to you within business hours. Happy to help!  Team ThumbPRO

If you don't reach us, please leave us a message. If you are calling about an order, if you have it, provide your order number and spell your last name.  Thank you!

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ThumbPRO Help Center

ThumbPRO Baseball Thumb Guard Help Center offers pertinent information on baseball thumb guard sizing chart, order information, Baseball Thumb Guard FAQs. 

ThumbPRO Baseball Thumb Guard Help Center

As  a guide, use a string or ribbon around the circumference of the thumb,  measured in between the base of the thumb and the first knuckle.
L- 2 3/4"  circumference (200-210lb & over),
M- 2 1/2"  circumference (generally between 130-210lb), 
S- 2 1/4"  circumference (130lb and under). 
These are general guidelines
If in-between sizes, we generally recommend going with the smaller size for a secure, snug, performance fit. 
It is really personal preference.

How Do I Measure for Size?

Our thumb guard is very popular with youth players!  

We hear from parents (and the players themselves) that they notice an increase in the player's confidence, which is key!  The young hitter is no longer worried about bat sting and will hit with all they've got! We also hear from coaches that they love ThumbPRO because it helps with proper hand position (another key!)  

Our Size Small fits most youth and, from what we have seen, down to about age 7.  But, all hand sizes are different, so we encourage players to give it a try and personally see how it fits their hand.   

We offer a no hassle return policy, so feel free to give us a try for your youth player.

Do Youth Players Use ThumbPRO?

We want all our players to love using ThumbPRO.   If for any reason you aren't satisfied, let us know how we can make it right.  We offer a no hassle 7 day, from receipt of product, return policy.

We are always happy to make a free exchange of size within 7 days of receipt of product. We make it easy by sending you a return label and once the item is in the mail back to us, we send out the replacement size right away so you can get on with your game!

What is Your Exchange or Return Policy?

Hello! This is an automated response. Thank you for your order.  We typically fullfill USPS Standrad mail orders within 1-2 business days of your order.  USPS stanrdard mail usually takes 3-7 business days for U.S. delivery. This is a USPS estimate and is not guaranteed.  Shipping can take longer or shorter, depending on USPS. 

We send FedEx 2nd Day orders by 2:00 pm EST on the business day the order was placed.  For orders placed on a business day after 2:00 pm EST it will go out next business day.

Please note there is no FedEx 2nd Day or USPS shipping on the weekends or federal holidays.  FedEx 2nd day shipping is calculated based soley on business day shipping. For instance, an order placed on Saturday via FedEx 2nd day will go out next business day, Monday and be expected to arrive on that Wednesday. 

If you are looking to place an order for the ThumbPRO guard for an MLB team and wish to take advantage of our discounted team rates, simply contact us with your order details. Specify the quantities, colors, sizes, and appropriate MLB discount applie

If you are looking to place an order for the ThumbPRO guard for an MLB team and wish to take advantage of our discounted team rates, simply contact us with your order details. Specify the quantities, colors, sizes, and appropriate MLB discount applied. If you require a Purchase Order number associated with the invoice or prefer the invoice to be sent to a specific email address, please provide that information as well.Once all the details are clear, we&apos;ll process your order, send you an invoice with the discounted rate, and prepare the items for shipment. Payment can be made using the link provided in the invoice or through other methods such as checks.

How do I place an MLB team order with a discounted rate for the ThumbPRO guard?

If you receive the wrong order, please contact us immediately to notify us of the error. We will aim to process a new order for the correct item and provide you with a return label to send back the incorrect item at your earliest convenience. We unde

If you receive the wrong order, please contact us immediately to notify us of the error. We will aim to process a new order for the correct item and provide you with a return label to send back the incorrect item at your earliest convenience. We understand the urgency of correcting such mistakes, especially if time-sensitive, and we will do our best to expedite the replacement. Additionally, if applicable, we may also refund any expedited shipping charges as a gesture of our commitment to customer satisfaction.We apologize for any inconvenience caused and appreciate your patience and understanding. We look forward to resolving the issue swiftly and ensuring your satisfaction.

What steps should I take if I receive the wrong order?

If you are a team looking to process an order with a Purchase Order (PO), simply send us an email with the PO number and any specific details regarding the order. Include relevant information such as the billing address, shipping address, and any spe

If you are a team looking to process an order with a Purchase Order (PO), simply send us an email with the PO number and any specific details regarding the order. Include relevant information such as the billing address, shipping address, and any special instructions or preferences for delivery.Upon receipt of your PO, we will confirm that all details are correct and resend the invoice, if necessary, referencing the provided PO number. We will then prepare your order for shipment. If the method of payment is via check, please specify accordingly, or if you prefer to pay with a credit card or through an online invoice link, let us know so we can facilitate the transaction smoothly.

How do I process an order with a Purchase Order?

Yes, school purchases may be eligible for tax-exempt status. To make such a purchase, you will need to provide us with documentation that confirms the tax-exempt status of your school, such as a tax-exempt form or ID. Once we have this documentation

Yes, school purchases may be eligible for tax-exempt status. To make such a purchase, you will need to provide us with documentation that confirms the tax-exempt status of your school, such as a tax-exempt form or ID. Once we have this documentation on file, we can process your order without applying taxes. If you are ordering online and the system automatically charges tax, please reach out so we can adjust the invoice accordingly and ensure a tax-exempt transaction. Please send us the shipping and billing addresses, along with the tax exempt paperwork, to finalize your tax-free purchase.

What Size ThumbPRO is Best?

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How do I place an MLB team order with a discounted rate for the ThumbPRO guard?

What steps should I take if I receive the wrong order?

How do I process an order with a Purchase Order?

Can I request a tax-exempt purchase for my school?

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