We are a small team, we do our best to get back to you during business hours.  Please see our "self-help" section as well--many questions can be answered there. Thanks!

Feel free to reach out to us.  We strive to get back to you within business hours. Happy to help!  Team ThumbPRO

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ThumbPRO Help Center

ThumbPRO Baseball Thumb Guard Help Center offers pertinent information on baseball thumb guard sizing chart, order information, Baseball Thumb Guard FAQs. 

ThumbPRO Baseball Thumb Guard Help Center

ThumbPRO Baseball & Softball Thumb Guard Frequently Asked Questions

Sizing

ThumbPRO Guarantee

ThumbPRO is fully designed, manufactured, and sourced in the USA. We stand by our commitment to high quality material and workmanship for each and every thumb guard, guaranteed.

Where is ThumbPRO Made?

Shipping

At ThumbPRO, we offer a wholesale and affiliate program

ThumbPRO Affiliates and Wholesale

Yes, we love to connect with teams and we offer discounts. Please contact us for pricing.

Team Discounts at ThumbPRO

We are a small, family-owned company that shares your love of baseball and softball-- a hands-on operation, overseeing everything from production, fulfillment, and customer service in our own facility. If you contact us you will either be in touc

ThumbPRO is Family Owned and Operated

How ThumbPRO helps alleviate Bat Sting and increase performance.

General Baseball and Softball Bat Sting and Bat Position Questions

If you are looking to place an order for the ThumbPRO guard for an MLB team and wish to take advantage of our discounted team rates, simply contact us with your order details. Specify the quantities, colors, sizes, and appropriate MLB discount applie

If you are looking to place an order for the ThumbPRO guard for an MLB team and wish to take advantage of our discounted team rates, simply contact us with your order details. Specify the quantities, colors, sizes, and appropriate MLB discount applied. If you require a Purchase Order number associated with the invoice or prefer the invoice to be sent to a specific email address, please provide that information as well.Once all the details are clear, we&apos;ll process your order, send you an invoice with the discounted rate, and prepare the items for shipment. Payment can be made using the link provided in the invoice or through other methods such as checks.

How do I place an MLB team order with a discounted rate for the ThumbPRO guard?

If you receive the wrong order, please contact us immediately to notify us of the error. We will aim to process a new order for the correct item and provide you with a return label to send back the incorrect item at your earliest convenience. We unde

If you receive the wrong order, please contact us immediately to notify us of the error. We will aim to process a new order for the correct item and provide you with a return label to send back the incorrect item at your earliest convenience. We understand the urgency of correcting such mistakes, especially if time-sensitive, and we will do our best to expedite the replacement. Additionally, if applicable, we may also refund any expedited shipping charges as a gesture of our commitment to customer satisfaction.We apologize for any inconvenience caused and appreciate your patience and understanding. We look forward to resolving the issue swiftly and ensuring your satisfaction.

What steps should I take if I receive the wrong order?

If you are a team looking to process an order with a Purchase Order (PO), simply send us an email with the PO number and any specific details regarding the order. Include relevant information such as the billing address, shipping address, and any spe

If you are a team looking to process an order with a Purchase Order (PO), simply send us an email with the PO number and any specific details regarding the order. Include relevant information such as the billing address, shipping address, and any special instructions or preferences for delivery.Upon receipt of your PO, we will confirm that all details are correct and resend the invoice, if necessary, referencing the provided PO number. We will then prepare your order for shipment. If the method of payment is via check, please specify accordingly, or if you prefer to pay with a credit card or through an online invoice link, let us know so we can facilitate the transaction smoothly.

How do I process an order with a Purchase Order?

Yes, school purchases may be eligible for tax-exempt status. To make such a purchase, you will need to provide us with documentation that confirms the tax-exempt status of your school, such as a tax-exempt form or ID. Once we have this documentation

Yes, school purchases may be eligible for tax-exempt status. To make such a purchase, you will need to provide us with documentation that confirms the tax-exempt status of your school, such as a tax-exempt form or ID. Once we have this documentation on file, we can process your order without applying taxes. If you are ordering online and the system automatically charges tax, please reach out so we can adjust the invoice accordingly and ensure a tax-exempt transaction. Please send us the shipping and billing addresses, along with the tax exempt paperwork, to finalize your tax-free purchase.

Can I request a tax-exempt purchase for my school?

If you need to update or change the shipping address for your order please contact us as soon as possible with the correct address details. We are only able to accommodate this request if the order has not yet been processed or shipped, Once we recei

If you need to update or change the shipping address for your order please contact us as soon as possible with the correct address details. We are only able to accommodate this request if the order has not yet been processed or shipped, Once we receive your updated information, we will confirm the changes on our end and ensure that your order is shipped to your desired location. This includes making changes to apartment numbers, college addresses, or any other specific shipping requirements you may have.After making the change, we will notify you that your package is scheduled to ship, and you can expect it to arrive according to the updated delivery details. We thank you for your order and wish you a great experience with our products.

How do I update or change the shipping address for my order?

If your order was marked as delivered but you have not yet received it, please check with your neighbors first, as sometimes packages are mistakenly delivered to them. If you still cannot locate the package, contact your local postal service and ask

If your order was marked as delivered but you have not yet received it, please check with your neighbors first, as sometimes packages are mistakenly delivered to them. If you still cannot locate the package, contact your local postal service and ask them to check their manifest for the delivery time and place. This should help determine if the package was mistakenly left at a different address.If your package is still missing after these steps, reach out to our customer service team and we can file a lost package claim with our shipping insurance on your behalf. You will be asked to verify the loss for our shipping insurance company via a link we provide. Once you complete the verification form, we will work with you to address the claim, either by resending the package or issuing a refund.

What should I do if my order was marked as delivered but I have not received it?

When you place an order with us, we include one cinch bag as a complimentary gift per order, not per individual product. This policy is part of our commitment to reducing plastic waste and unnecessary packaging. Our aim is to limit our environmental

When you place an order with us, we include one cinch bag as a complimentary gift per order, not per individual product. This policy is part of our commitment to reducing plastic waste and unnecessary packaging. Our aim is to limit our environmental impact while still providing a small token of appreciation for your purchase.If your order is intended for multiple recipients and you need additional bags, we sell them on our website.&#xA0;

Do I receive one cinch bag for each product I order?

The ThumbPRO should fit comfortably around your child's thumb without restricting movement or being too loose. It should help with proper hand alignment on the bat and reduce bat sting during use. If you purchase a size that doesn't quite fit, we are

The ThumbPRO should fit comfortably around your child&apos;s thumb without restricting movement or being too loose. It should help with proper hand alignment on the bat and reduce bat sting during use. If you purchase a size that doesn&apos;t quite fit, we are more than happy to exchange it for a different size at no additional cost to you. It&apos;s important to note that sometimes kids new to wearing a thumb guard might find it feels unusual initially.We recommend trying the thumb guard during a few batting practice sessions to allow your child to adjust to its feel. If after several uses the size seems incorrect, simply contact us, and we will guide you through the process of obtaining the right fit for your child. Remember that proper fit is key for both comfort and performance.

How should the ThumbPRO fit my child, and can it be exchanged for a different size?

The ThumbPRO thumb guard is a durable, wear-and-tear sports accessory that can withstand rigorous use during batting practice. However, like any sports gear, it may show signs of wear after extensive use. Tearing can occur if the thumb guard is stret

The ThumbPRO thumb guard is a durable, wear-and-tear sports accessory that can withstand rigorous use during batting practice. However, like any sports gear, it may show signs of wear after extensive use. Tearing can occur if the thumb guard is stretched too far or used incorrectly, particularly if it&apos;s being pulled on and off frequently.If you experience issues with the durability of the thumb guard within a reasonable timeframe since purchase, please reach out to our customer service. Please send us a photo of the issue, and provide detailed information. In the case of a youth player, it may be that your child has outgrown the current size and would benefit from sizing up.

How durable is the ThumbPRO, and what if it shows signs of wear?

If your package is delayed or suspected to be lost in transit, we advise you to do the following:

If your package is delayed or suspected to be lost in transit, we advise you to do the following:<ul><li>Call your local postal service with the tracking number and inquire about the delivery status.</li><li>If there is no clear explanation for the delay or the package is still in transit without updates, we can file a lost package claim with our shipping insurance on your behalf.</li><li>We will send you a link to verify the loss, which is necessary for the insurance company to process the claim.</li><li>Once the loss has been verified and the claim is approved by the insurance company, we can reschedule the shipment or offer a refund, depending on your preference.</li><li>Please reach out to our customer support if further assistance is needed during this process.</li></ul>

What actions should I take if my package is delayed or lost in transit?

If you are unsure about which size to choose or find that the thumb guard does not fit as expected, we offer a 'no hassle' return policy. This allows you to return the thumb guard for a full refund or exchange it for a different size if needed. We en

If you are unsure about which size to choose or find that the thumb guard does not fit as expected, we offer a &apos;no hassle&apos; return policy. This allows you to return the thumb guard for a full refund or exchange it for a different size if needed. We encourage giving it a test run a few times at bat to get used to the feel on the hand, but please keep the product in new condition should you wish to return it.For youth players, the ThumbPRO the size Small is generally suitable for children starting from approximately seven years of age until early teens, but as hand sizes can vary significantly, it is best for players to try it on to ensure a proper fit. For older or larger children, a medium size might be more appropriate - especially if they are over 130 pounds.Our team is here to help make sure that every player has the perfect fit and a great experience with our product!

What sizes does the ThumbPRO fit, and what is the return policy?

According to our shipping policy, once a package leaves our facility, it is in the hands of the carrier. Therefore, we are not responsible for lost or stolen packages. However, we are committed to assisting customers by filing lost package claims wit

According to our shipping policy, once a package leaves our facility, it is in the hands of the carrier. Therefore, we are not responsible for lost or stolen packages. However, we are committed to assisting customers by filing lost package claims with our shipping insurance under certain circumstances. The customer is required to sign a loss verification affidavit via a link we provide from the insurance company. Following the insurance company&apos;s decision, we can either resend the product or issue a full refund. It is important to note that while we strive to ensure timely delivery, all delivery dates provided by carriers are estimates and not guaranteed by us. Delivery dates can be affected by weather or other unforeseen events. We also reserve the right to change our shipping prices at any time without notice.

Are there any exceptions to the shipping responsibility of the online shop once a package leaves the facility?

To participate in our affiliate program, please contact us. We will ask you to fill out a designated Google form to provide your details. As an affiliate, you have the opportunity to earn commissions on sales of our product while receiving discounts

To participate in our affiliate program, please contact us. We will ask you to fill out a designated Google form to provide your details. As an affiliate, you have the opportunity to earn commissions on sales of our product while receiving discounts for your own use. On occasion, we may separately compensate affiliates for additional contributions such as guest blog posts or social media content, which will be considered as work-for-hire outside of the affiliate program. If your commissions are related to a team or group effort, such as a sports team, the commissions can contribute towards team fundraising efforts.

How can I participate in the affiliate program and what are the benefits?

We offer international shipping via DHL. All prices for international shipping, including duties and taxes, are included in the price at checkout. It is important to note that delivery dates for international shipments are also estimates, and the act

We offer international shipping via DHL. All prices for international shipping, including duties and taxes, are included in the price at checkout. It is important to note that delivery dates for international shipments are also estimates, and the actual delivery may vary due to several factors such as customs processing and local delivery practices. We aim to provide transparent and up-front pricing for our international customers, ensuring that there are no unexpected charges upon delivery.

What is the procedure for international shipping and the associated costs?

If you received an item in the wrong size or color, we apologize for the mix-up. To make things right:. If you have any questions during this process, our customer service team is here to assist you.

<html>If you received an item in the wrong size or color, we apologize for the mix-up. To make things right:<ul><li>Please send us an email notifying us of the error.</li><li>We&apos;ll send you a return label via email.</li><li>Once you receive the correct item, send the incorrect one back to us using the provided label.</li><li>We appreciate your understanding and are committed to resolving the mistake promptly.</li></ul>If you have any questions during this process, our customer service team is here to assist you.</html>

What should I do if I receive the wrong size or color item?

Your feedback is incredibly valuable to us, and we love hearing your ideas for new ThumbPRO colors. If you have a specific color or design in mind let us know! Your suggestions help us serve our community better and could potentially inspire future p

Your feedback is incredibly valuable to us, and we love hearing your ideas for new ThumbPRO colors. If you have a specific color or design in mind let us know! Your suggestions help us serve our community better and could potentially inspire future product developments. Thank you for being a loyal customer!

How can I provide feedback or request new colors for ThumbPRO products?

We truly value our repeat customers and offer them special discounts and perks as a token of our appreciation. For instance, you might receive a personal coupon code through email that gives you a percentage off your next purchase. In addition, keep

We truly value our repeat customers and offer them special discounts and perks as a token of our appreciation. For instance, you might receive a personal coupon code through email that gives you a percentage off your next purchase. In addition, keep an eye out for special events such as Opening Day where we might offer additional promotions like free shipping. These offers are generally for a limited time and have specific terms, such as being tied to your email and applicable for one use before expiring on a certain date.

Are there any special discounts or free shipping offers for repeat customers?

To initiate a return or exchange, please follow these steps:. Please ensure items being returned are in the original condition. Reach out to us with any questions you have.

<html>To initiate a return or exchange, please follow these steps:<ol><li>Contact us with your order information and the reason for the return or exchange.</li><li>We will send you a return label to the email associated with your order. Check your spam folder if you don&#x2019;t see it.</li><li>For an exchange, send the item back to us and email us a reminder of the size and color you&apos;d like as a replacement, along with your order number.</li><li>If you wish to get a refund, return the item with the label provided and include a note in the package indicating the return and your order number.</li></ol>Please ensure items being returned are in the original condition. Reach out to us with any questions you have.</html>

What is the process for making a return or exchange?

Thank you for choosing us for your purchase! If you need to make changes to your order before it ships, we’ve got you covered. Simply contact us as soon as possible with your order details and the changes you wish to make, such as size or color adjus

Thank you for choosing us for your purchase! If you need to make changes to your order before it ships, we&#x2019;ve got you covered.Simply contact us as soon as possible with your order details and the changes you wish to make, such as size or color adjustments. We will do our best to accommodate your request and update your order accordingly. You will receive a confirmation once the changes have been made.If the order has not yet been processed for shipping, we can often make the adjustment right away. However, if the order has already been sent out, we will guide you through the exchange process to ensure you receive the items you need.We&#x2019;re here to help, so if you have any further questions or require assistance, please don&#x2019;t hesitate to get in touch.

Can I make changes to my order before it ships?

Our thumb guards are designed to ensure a comfortable and perfect fit. We offer a variety of sizes to cater to different needs. Currently, our largest size available is a Large. In case the size doesn’t fit as expected, we will help you find the next

Our thumb guards are designed to ensure a comfortable and perfect fit. We offer a variety of sizes to cater to different needs. Currently, our largest size available is a Large. In case the size doesn&#x2019;t fit as expected, we will help you find the next best solution or provide you with an exchange, subject to availability.If you&#x2019;re uncertain about the size that would best fit you or your athlete, it&#x2019;s best to try both close sizes to determine the perfect fit. Remember, we offer hassle-free exchanges if the size is not right.For any further inquiries about our size range or assistance with finding the right size, feel free to contact our customer support. We are here to help you have the best experience with our products!

Is there a limit to the size range available for thumb guards?

Hello and thank you for your interest in ThumbPRO! We are happy to support professional athletes like yourself with a product discount. As a pro, we can offer you a special discount code for your purchase. Additionally, joining our affiliate program

Hello and thank you for your interest in ThumbPRO! We are happy to support professional athletes like yourself with a product discount. As a pro, we can offer you a special discount code for your purchase. Additionally, joining our affiliate program could grant you and your customers even more benefits. With this program, you can earn commissions on sales generated through your unique affiliate code. Please feel free to reach out directly for product needs in the future, and remember, we always appreciate any posts and tags you share about our products on social media. Your support means a lot to us!

Do you offer discounts for professional players wanting to purchase ThumbPRO products?

For orders shipped with FedEx 2nd Day, the delivery time is based on when the order is placed and processed. If you place your order on a business day before a certain cutoff time, it will typically be shipped the same day and delivered within two bu

For orders shipped with FedEx 2nd Day, the delivery time is based on when the order is placed and processed. If you place your order on a business day before a certain cutoff time, it will typically be shipped the same day and delivered within two business days. Orders placed on non-business days or after the cutoff time are processed on the next business day and then delivered within two business days from that point. So if you order on a weekend, your package will ship out on Monday (assuming no holidays) and be expected to arrive on Wednesday, which meets the 2-day shipping requirement.FedEx tracking information should provide the most accurate expected delivery date.&#xA0;

How is FedEx 2nd Day delivery time calculated for orders?

If you've placed an order with standard shipping, but need it expedited to FedEx 2nd day, you can request this change by contacting customer service. The agent can upgrade your shipping and will send an invoice for the additional cost. Once you pay t

If you&apos;ve placed an order with standard shipping, but need it expedited to FedEx 2nd day, you can request this change by contacting customer service. The agent can upgrade your shipping and will send an invoice for the additional cost. Once you pay the invoice, typically before a certain time of day such as before FedEx&apos;s pick-up time, the order&apos;s shipping will be updated and it is expected to arrive within the 2nd day delivery window. This applies even if you make the change shortly after placing the order; however, please be aware that such requests should be made promptly to ensure timely adjustment of the delivery service.

Can I upgrade my order to FedEx 2nd day shipping after placing it, and how do I pay the additional cost?

Yes, we do offer discounts for professional sports teams, including major league teams. If you are a representative of a professional sports team, please reach out to our sales team directly to discuss your needs and we will facilitate the order proc

Yes, we do offer discounts for professional sports teams, including major league teams. If you are a representative of a professional sports team, please reach out to our sales team directly to discuss your needs and we will facilitate the order process for you.We handle team orders personally. Feel free to send a purchase order, and we will provide an invoice as a quote. Once the quote is approved, payment can be made via credit card through a link or by check. Don&apos;t forget to reference your discount code and PO# on the Packing List and Invoice for the order.